To find out about your order status, please send an e-mail to email@example.com with your order reference in the subject field. Please also provide detailed contact information.
We offers free postage or local courier service to any commercial address for purchases over $2500. After order is confirmed and payment is received, the purchases will be delivered within 7 business days.
Should you wish to ship to a residential address, shipping will be via Hong Kong Post register mail.
Refunds and Exchanges Policy
- Merchandise sold is not refundable.
- Merchandise can be exchanged at any Mushroom HK store or counter(except Consignment) within 7 days from time of delivery received.
- Merchandise must not be used, damaged or altered in any way.
- Merchandise must have all tags attached and in original packaging.
- Customers must bring with them the original e-receipt.
- Sale items are non-refundable and non-exchangeable.
- Please Note: Shipping and handling charges are not refundable.
All original priced items will be under following warranty conditions from date of purchase. Warranty services will only be provided upon presentation of the original receipt.
Cuckoo Clock from Germany (1 year)
The warranty only covers only normal use, not including the following conditions like drop, flooding, broken, printing, glue...etc
N2 - the creative jewelry (3 months)
The warranty only covers only normal wear and tear and when the product is used under normal conditions. The cost for repair, replacement of parts and shipping will be the responsibility of the customer for final sale items and if the warranty period is over.
Care Instructions for N2 jewelry & another brand jewelry
Every piece of jewelry sale in Mushroom HK is handmade and unique. Here are a few tips to help you take better care of your jewelry.
- Please do not wear your jewelry when sleeping
- Please do not wear your jewelry when exercising
- Please avoid contact between jewelry and chemical substances such as perfume, hairspray, soap and detergents etc.
- After wearing your jewelry, we suggest wiping the jewelry clean with a soft cloth before storing them.
- When not wearing your jewelry, please store products in soft pouches or boxes to avoid oxidization, breakage and scratches.
Tell us what you think
Should you have any comments on our website or need any further information, please e-mail firstname.lastname@example.org
above conditions and terms mushroom HK all rights reserved.